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Posts: 1
Registered: ‎08-12-2019


I bought a Kindle in one of your stores in NYC in the end of April this year. The screen has become pixelated and restarting it doesn’t change this. Therefore, I’d like to return this and get a new one.
I’m residing in Europe so I cannot go to one of your stores. Please let me know what my options are.

Thank you
Posts: 2,595
Topics: 31
Kudos: 95
Solutions: 130
Registered: ‎10-19-2017

Re: Replacement

Hello, Klind1,


Welcome to the forums!


I appreciate you taking the time to write us about your purchase. I understand your situation, especially being so far from the shopping store. I am here to help where I can.


Our items are intended for personal use in the United States. If you purchased a Geek Squad Protection plan for your laptop, you can get information regarding our International Coverage, as this may help you in your situation. If you are within our Return and Exchange Promise, I recommend that your return the Kindle to a store in the US. You can ship it to a friend or family member, send them the cameras along with the purchase receipt, and have them brought to a local Best Buy store to verify the warranty coverage options of the manufacturer. You can also contact the manufacturer to find out the options available to you. Let me know if you need further assistance.


Have a good day!

Deysha|Social Media Specialist | Best Buy® Corporate
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