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New Member
Posts: 2
Registered: ‎03-14-2019

Regarding My S10 Plus preorder delay and false from customer service

[ Edited ]

Hi,

 

 I preordered S10 Plus on March 5th and frastrated with best buy service.

Order Number:  {removed per forum guidelines}

 

I was told it will be available in 2-3 days when I chatted with customer service last week.

 

Today I chatted again and they mentioned delay is from samsung side and we are trying bla bla...then told me to give 25$ gift card due to delay....next moment he told mobile is available at store and I can go and pick up.

 

I went to store today evening and they started same story...I called customer care to complain this and they again said like talk to store and transfered call and i waited for 20 minutes and cut the call....

 

Its horrible and frustrating.

 

My simple question is that its best buy responsibility to enage with samsung and deliver customer order and do not know why this is taking such a delay.....

 

I decided not to buy anything from best buy from now on

 

 

New Member
Posts: 2
Registered: ‎03-14-2019

Re: Regarding My S10 Plus preorder delay and false from customer service

sorry for typing error...
they told me that they will give me $25 gift card due to delay
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Registered: ‎10-19-2017

Re: Regarding My S10 Plus preorder delay and false from customer service

Good afternoon, Nagunitte,

 

Thank you for taking the time to reach out to us on the Best Buy forum. The Galaxy S10+ is an exciting phone and I would want to get my hands on my order as soon as possible in your place, as well. It certainly sounds like your experience hasn’t gone the way we would like as it’s our intention for customers to receive accurate information when speaking to representatives. While I cannot change what has gone before, I will gladly take a look at your Galaxy S10+ order so that I can properly advise going forward.

 

So I can do that, can you please provide some additional information? I’ll need your full name, phone number, and email address. To keep your information secure, please send that in a private message by selecting the “private message” button in my signature below this post.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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