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New Member
Posts: 6
Registered: ‎11-30-2013

Refusing to Refund Trade-In Value

I purchased a Eero 6E with a trade-in ($62.85) in BestBuy store. There are many complaints/isses about eero 6E and I do not plan to upgrade the home network. I plan to return the the unopened device. The website clearly states that I should have been refunded my trade in credit via gift card. Will I get $62.85 trade in value as gift card?

Posts: 402
Topics: 5
Kudos: 21
Blog Posts: 1
Solutions: 11
Registered: ‎10-10-2012

Re: Refusing to Refund Trade-In Value

Hello, Test123456

 

I'd like to see what we can do to figure this out for you.  I'll need some private information from you to continue our conversation.  Can you please send a private message with confirmation of your full name, email address, phone number and any order information you have pertaining to your concerns.  I look forward to speaking with your further.

Derald|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎11-30-2013

Re: Refusing to Refund Trade-In Value

PM sent. Looking for help.

New Member
Posts: 6
Registered: ‎11-30-2013

Re: Refusing to Refund Trade-In Value

I have sent so many follow-up messages with no response. Can any other BBY Social Media Specialist help?
New Member
Posts: 6
Registered: ‎11-30-2013

Re: Refusing to Refund Trade-In Value

BBY Social Media Specialist team, waiting to get help.

New Member
Posts: 6
Registered: ‎11-30-2013

Re: Refusing to Refund Trade-In Value

Order has been returned in BestBuy store. I am out of Trade-in device and also did not get refund/credit of $62.85 for the trade-in value for the router. Stil waiting for help & follow-up response from any BBY Social Media Specialist.

 

Hope someone is reading these messages.