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Posts: 1
Registered: ‎02-25-2022

Refused Video Game Return Best Buy Scam

I've never experience such a headache with bestbuy returns until now. Their customer service support over the phone is completely useless. I bought a playstation 5 video game on november 8th for pickup in person. I picked it up, it had the pickup receipt sticker on the front of the video game. According to bestbuy policy and returns I am able to return the video game as long as its unopened. perfectly fine, i was going to be out of town and had to return the game via mail. So i ship it unopened with shrink wrap intact. This is the crazy part, best buy takes over a month to process the return, opens the shrink wrap and removes the sticker receipt on the front of the game and returns the video game to me via mail. Denies the refund saying that its a opened video game. This is completely bonkers! Now i cant even go in person and return the game properly because BestBuy returns in Ontario California opened the video game. I have shopped and return video games over the years at best buy and this has never happened to me before! This is a scam company. The phone customer support says video games are not allowed to be returned even unopened ones, thats fine i can take my business somewhere else and cancel my pre-orders and best buy credit card.

Posts: 82
Topics: 0
Kudos: 2
Solutions: 5
Registered: ‎12-07-2021

Re: Refused Video Game Return Best Buy Scam

Hey ArielC6,


Thanks for bringing this to our attention. We never want to make it difficult to shop with us, and I'd be happy to take a closer look at your situation. Would you mind sending a private message and sharing some additional details with me? Please include your full name, phone number, email address, and your order number. It would be my pleasure to help in any way that I can.



AlbynAnn|Senior Social Media Specialist | Best Buy® Corporate
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