Best Buy Store Purchase

[katienewland]

I purchased a iPad in store but it was out of stock so I selected to have shipped to my home. I made the purchase on Aug 30 2020. Said it would be delivered Sept 8th. I never received the iPad in the mail because shipping notification stated contained hazard material so I went back to the store on Sept 9 2020 and asked to cancel the order. Since it was also shipped the store called the bridge and had them open a case to refund me my money back to my best buy credit card. Told me it would take 7 to 10 business days for the refund to show up. Today is oct 20 2020 and I still don't have the refund on my credit card. Its been longer than a billing cycle as well because I recieved my statement this week. Can someone please get this refund expedited so that I can get this taken care.

[Fey-BBY Valued Contributor]

Hello, katienewland,

Welcome to the Best Buy Forum. Thanks for making your first post!

It's understandable that you'd like an update on your refund request. I'm happy to see if there are any updates available, but I'll need a little bit of additional information in order to do so. Please keep an eye out for a Private Message from me. While logged in, you can see your Private Messages by selecting the envelope icon in the upper right-hand corner of the screen. You may need to view the desktop version of the website to see it. You can also connect with me privately through the button in my signature.

Best,