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Posts: 1
Registered: ‎06-22-2021

Refund to gift card possible?

Hi , I am wanting to return an item I bought and I see I am eligible until July 3rd. It looks like refund would go back to the card I purchased with but I had to close that account recently due to fraud and so my question is if it is possible to have them put my refund onto a best buy gift card rather than refunding it to my Visa card.
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Registered: ‎10-10-2012

Re: Refund to gift card possible?

Hi there, Chadw97,  

 

Welcome to the Best Buy forums!

 

Thanks for reaching out to see what your return options are for this purchase.  Dealing with a compromised account is no fun at all, so I understand wanting to see about a store credit, instead of the return going back to the compromised account.

 

Generally, it should not be a problem to get a store credit instead of having the funds returned to your original credit card/bank card.  I know I’ve done it in the past when I knew there was something else I was going to get at a later time.  Just make sure that when you do the return you are specific with the associate that you are looking for a store credit, so that they don’t accidently process it back to your original payment.

 

If that does happen, your bank should be able to either provide you with a refund, or in some cases, the refund would process to the new account (assuming a new one was created).

 

I hope this helps!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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