Best Buy Store Purchase

[jjross040]

Best Buy refund was declined by my bank due to incorrect expiration date. My bank said they can’t do anything to help and Best Buy store customer service said they can’t do anything else in store as it’s all automatically processed. Please help!

[jjross040]

Hello,

This just happened to me and I need help as well! Same issue, got a notice that the refund was declined due to wrong expiration date. My bank said nothing they can do and it’s all on Best Buy. Person as the Best Nuy store didn’t need my card, they just processed the refund using the receipt.

Thanks,
Josh

[nckhammond]

I've never seen a bank decline a refund, is everyone here using the same bank? Is it an online only bank?

[jjross040]

My bank is online and I haven’t had an issue with a refund prior to this. I’m hoping I can call and talk with someone on Monday.

[jjross040]

Also, I see on another post that a BBY replies and wanted the persons contact info so they can investigate. I’m hoping that happens on my post!

[jjross040 · Accepted solution]

Update on this, the refund posted to my account today! Very odd situation. Perhaps when Best Buy initially scans the receipt for a refund it dings your bank, but doesn’t actually give all the CC details until the refund is fully processed by them.