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Registered: ‎01-09-2020

Refund issue to Pay Pal account

[ Edited ]

I made a purchase on December 28,2019. The item was a ROKU box which did not work with my internet.  The amount of the refund including tax is $74.89I returned the item on Jamuary 7,2020 and the refund has not been posted to my account. Can you help me resolve this please? 

The original transaction number is {removed per forum guidelines} from your Meridian, Ms. store. I have mt refund slip nd there is no refund posted to my pay pal account.  I appreciate your help. Linda {removed per forum guidelines}

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Registered: ‎11-29-2016

Re: Refund issue to Pay Pal account

Good afternoon, Linda,


Welcome to our forums.  I know whenever I return my purchases, I’m hopeful my refund will be processed as soon as possible, so my funds will be available to me once again.  I can completely understand your disappointment with the delay, and I’ll be happy to help clarify when you might expect to see your refund. 


PayPal’s Help Center offers some additional information regarding the timeframe you can expect to see, once a return has been processed, and your funds are being sent to back to your account.  If you’ve paid with a credit card, debit card, PayPal Cash or PayPal Cash Plus, it may take up to 30 days before your refund amount will appear on your card statement.  This is outlined in PayPal’s Where is my refund? Help Center article, and if you have any other questions regarding your PayPal account, their Help Center can be found here.



SeanM|Social Media Specialist | Best Buy® Corporate
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