Best Buy Store Purchase

[Dmdseminars]

Hello,
I purchase a 65 inch Samsung in March 2022 online . The screen fell off in Nov 2022. I have tried to call and get a replacement, Best Buy customer service is horrendous. I purchased a knew tv already from Costco. I would like a refund on this tv. Order {removed per forum guidelines}. I also called Samsung and their customer service is just as bad.

[Allison-BBY Social Media Specialist · Accepted solution]

Hello, Dmdseminars, and welcome to our online community!

Thank you for reaching out on our forum for support. I know purchasing a TV is a big deal, and I can imagine your concern when the screen fell off less than a year after having the unit. I hate to hear about the support experience you've had so far, and I'd like the chance to look into this now and see if I can assist.

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

All the best,

[Dmdseminars]

{removed per forum guidelines}

[Allison-BBY Social Media Specialist]

Dmdseminars,

It looks like you posted your contact information as a public reply instead of a private message to me. No worries, though! To protect your privacy, I removed your details from public view and sent you a private message directly now to initiate our conversation.

You'll be able to read my message from your inbox by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Regards,

[Dmdseminars]

Another unusual way to communicate with customers. I don’t have the orange envelope. I don’t have any idea to use full or desktop view on my iPhone. Can you email me direct to finalize this. Matter.

[Allison-BBY Social Media Specialist]

Dmdseminars,

Our team operates via social media platforms like Facebook, Twitter, and our forum page. When logged in to this forum on your iPhone, you can find the icon of a person in the top right corner of your screen. You should see a number next to that icon, and if you click on that, it should take you to your inbox where you will find my most recent private message to you. I'm happy to continue working with you through that messaging space.

Alternatively, you're welcome to work with us through Facebook, or on Twitter (@BestBuySupport).

All the best,

[Dmdseminars]

Can you credit my American Express the cost of the tv.
I can send photos of the broken tv

[Allison-BBY Social Media Specialist]

Dmdseminars,

We would first need to review your account, purchase, and the photos you mentioned before seeing how we can assist. I'd love to continue assisting you through private message. If you're unable to locate your inbox through the steps I provided earlier, this link should take you right to your inbox when logged in: https://forums.bestbuy.com/t5/notes/privatenotespage.

Regards,

[hockeycanuckjc Community Veteran]

---

@Dmdseminars wrote:

Hello,
I purchase a 65 inch Samsung in March 2022 online . The screen fell off in Nov 2022. I have tried to call and get a replacement, Best Buy customer service is horrendous. I purchased a knew tv already from Costco. I would like a refund on this tv. Order {removed per forum guidelines}. I also called Samsung and their customer service is just as bad.

---

If your TV was mounted on the wall,you would be responsible for the replacement of the TV. I'm not sure who installed the mount for you but this is considered customer damage and is 100% not refundable. 

There are statues of limitations on what services are guaranteed for wall mounting and purchasing a TV. Samsung is also not responsible for the TV falling off the wall.