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Posts: 2
Registered: ‎06-10-2018
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Refund for Price Drop

I am new to BestBuy and this was my first purchase from BestBuy. I purchased Apple Watch Series 3 on 1st June'18 at a reduced price of $314 (orginal price was $329) after requesting the store representative to adjust the price as per BestBuy's Best Price Match Gaurantee. Today on 10th June'18 (10 days after my purchsse) I could observe that the price of the same item is further reduced to $279. Would I get a refund from BestBuy to match the Best Price within 15 days of purchase?

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Registered: ‎11-30-2015

Re: Refund for Price Drop

Hello kundansingh0227,

 

Thank you for choosing Best Buy for Apple Watch purchase. They’re a great accessory that allows us to be the moment, but still connected to your phone. I’d be happy to help you answer your Price Match questions.

 

Our Price Match Guarantee shares that you’re welcome to request a price match within your Return & Exchange Promise. However, it also shares one price match per identical item, per customer, at the current pre-tax price available to all customers is allowed. Since you’ve already requested a price match at the time of purchase, and it was approved you’d be unable to request another under policy. You’re welcome to review our full policy at the link above. Let us know if you have any other questions! 

 

Respectfully, 

 

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-10-2018

Re: Refund for Price Drop

Hi Mariah,

In that case I may have to return the product because I am not fully satisfied by my purchase from Bestbuy. As per the Return Policy I can get the refund within 15 days of my purchase.
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Registered: ‎09-29-2008

Re: Refund for Price Drop

Hey kundansingh0227,

 

Mariah-BBY's post is correct, and I can of course understand you possibly returning the watch given the terms of our Price Match Guarantee. With that said, I would like to see if there is anything I can do to resolve this for you. Can you please send me a private message with your name, your phone number, your email address, and the Customer Service Pin number off the front of the receipt for this watch? To send me a private message click on the private message button to the right of my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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