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Posts: 2
Registered: ‎04-22-2018

Refund check still not received.

I returned a drone that I have bought in store about 2 months ago. Was told a would be refunded by check and to expected to be I my mail in the next 8 days. I have not received the check yet and have talked to 2 agents online. Went in store spoke to a manager who told me to expect a call from headquarters. It’s been a week and I haven’t received a call.
Posts: 2,394
Topics: 222
Kudos: 167
Solutions: 84
Registered: ‎07-06-2009

Re: Refund check still not received.

Hello, AnivalP,


Thanks for reaching out to us about the refund check you were to receive. I know some drones can be quite the large purchase and I can understand not getting this refund after a couple of months would not be ideal. I'd be happy to take a look into this with you. 


Could you please send me a private message with your name, phone number, email address, mailing address, and the Customer Service Pin Number from the store return receipt, if you have it. To send the message, you can simply use the button in my signature below. 


Thank you,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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