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Regular Member
Posts: 39
Registered: ‎10-09-2013

Refund Problem

Hello!

 

 

I purchased an item (2nd copy of the same movie not paying attention) and returned it to a remote store that is nowhere near where I live/work.  It turns out the return was associated with the first version of the item (already opened and on my shelf) I bought at the beginning of the month, which was considerly cheaper.  

 

I tried to fix it at my local store, they advised I had to go to the original store, which isn't realistic for me due to distance.  Is it possible to get a credit for the difference using the proper reciept (which I can provide)?  It doesn't have to go back on my credit card.

 

 

Thanks,

 

Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Refund Problem

Hi, JMClarkent, 

 

Welcome back to the forums! 

 

That sounds like quite the situation, and I would be wondering the same thing if I were you right about now. Our team would be happy to look into this further with you to see what possible options we may have in regard to what's currently facing you. 

 

In order for us to get started, please send us a Private Message (PM) with your:

 

  • Full name
  • Email address
  • Phone number
  • Purchase information for the movies

I look forward to your message, 

 

 

Cameron|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 39
Registered: ‎10-09-2013

Re: Refund Problem

I apologize for the false alarm, I called CS again and they took care of me.   Thanks so much!

Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Refund Problem

Hey there, 

 

I appreciate you getting back to us to let us know the follow-up. I'm super glad that our Customer Service team was able to help you out and get this refund issue taken care of quickly. 

 

If there's anything that we can do to help out, please don't hesitate to let us know. 

 

Have a great night, 

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!