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Posts: 1
Registered: ‎06-19-2019

Refund Issue

I thought Best Buy's refund policy was 30 days like most other businesses.


We purchased a sound bar - tried for 2 weeks to get it to sync to our new tv from Best Buy.  I t never worked correctly.  Then on the 3rd week that we owned it - the remote got hot and started to slightly melt.  I gave up and tried to take it back.  No concern for the customer - the screen says it's past the two week period for a refund - not their problem it's mine attitude from customer service.  I explained that I don't feel safe using it and they said it's not our problem you need to contact the manufacturer.  I said I bought it from Best Buy not the manufacturerer.  It's just past the refund date - you think they could make an exception when the product is obviously not safe to use and has issues.  I know exceptions can be made but they just blew me off like I was no one.  We used to shop at Best Buy for alot of electronics but will probably go to Walmart or online since the customer service was so horrible and refund policy is not flexible and so short.  I will probably contact corporate about this issue too.  How hard would it be to refund me $200 to keep a good customer - instead they didn't care about my issue with this product at all.  So disappointed.

Posts: 588
Topics: 23
Kudos: 84
Solutions: 34
Registered: ‎07-23-2018

Re: Refund Issue

Hi there, luvstotravel,


Thanks for connecting with us on our forums! I know how important it is to make sure that you are able to use your product, and it is functioning safely. 


It is accurate that our Return & Exchange Promise allows for returns to be made within 15/30/45 days depending on your My Best Buy status. Outside of that time frame, we would generally rely on Geek Squad Protection or the manufacturer warranty. While we cannot make any specific promises, we would be glad to take a closer look at this order for you. Would you be able to send us a Private Message with more information? Please be sure to send us your Customer Service Pin, as well as your full name, email address, and phone number. 

Austin|Social Media Specialist | Best Buy® Corporate
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