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Posts: 2
Registered: ‎10-06-2020

Refrigerator not on Order, Store never answers phone.

[ Edited ]

I bought a appliance bundle in store 165 on 9/30/2020 from David {removed per forum guidelines}. Delivery is set up but when I go to my orders on my Best Buy Account page the Refridgerator is not listed. I have tried now for two days to reach the store and talk to Mr {removed per forum guidelines} but cannot reach him because the store never answers the phone. This amounts to several hours on hold and my first instinct is to cancel the entire order 5000.00+ order and buy it somewhere else. This is just not acceptable me, I guess Best Buy just does not want my business. 

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Posts: 809
Topics: 30
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Registered: ‎11-23-2018

Re: Refrigerator not on Order, Store never answers phone.

Hello, Mark1958, and welcome to our online community!

 

Thank you for reaching out to us on our forum for support with your order. These kinds of big purchases are super exciting, and we're thrilled that you chose Best Buy for your appliance bundle. We value you as a customer, and I'd like the chance to assist with your refrigerator delivery as best as I can. 

 

I hate to hear you've been unable to get in touch with the Memphis store about this. Can you please send me a private message including your full name, email, and phone number so I can see how I can help? You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-06-2020

Re: Refrigerator not on Order, Store never answers phone.

Allison, Thanks for the prompt reply, I drove all the way to the store,a 60 mile round trip to get an answer to a question that I could have gotten on the phone. Whoever came up with the asinine idea to send people's phone calls to stores all over the country is a moron. No longer is it an 'exciting' thing to buy new appliances. At this point if Best Buy can just get them here as scheduled without anymore hassle, then I can quit worrying since this has not been the only problem with this order. It would be nice to be reimbursed for my wasted time and gas money, IRS pays .58 a mile,

but I doubt Best Buy will take responsibility for their failed store policies. BTW if you will look at reviews online it is not an uncommon complaint.  

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Posts: 809
Topics: 30
Kudos: 147
Solutions: 33
Registered: ‎11-23-2018

Re: Refrigerator not on Order, Store never answers phone.

Mark1958,

 

I appreciate your response and understand where you're coming from. I can imagine how big of an inconvenience it must have been to drive all the way to the store, and I would be frustrated with this as well. I'd like to learn more about your experience and see how I can provide further support.

 

If you could send me private message containing those details I mentioned earlier, I'd be happy to dig into your history with us further.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!