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Posts: 2
Registered: ‎11-23-2018

Recurrent problem with this store

When I went to the store to purchase this item. https://www.bestbuy.com/site/samsung-11-6-chromebook-intel-celeron-2gb-memory-16gb-emmc-flash-memory...

The store workers told me tgere wasn't any. But when I asked a different worker, they went to the back and looked and told me they do have them in the back. When I went back to the first worker and told them to check tge back, the worker refused. I tried to find the second worker again, but I think his shift ended. When I asked another worker the first one kept telling them I was making trouble and asking for something that wasn't there. I was treated very poorly last night. And this is a recurring issue with the Bronx Terminal location. I'm still trying to purchase the item.
Posts: 6,088
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Registered: ‎11-30-2015

Re: Recurrent problem with this store

Hello, Vamppirre –

 

Purchasing a new laptop is exciting! Thank you for choosing your local Best Buy for your purchase. We apologize for our tardy response regarding your experience at your local Bronx Terminal Best Buy. We’d be happy to continue to discuss your concerns with you in further detail.

 

Can you please send us a private message with your full name, phone number, and email address? We’d be happy to document your concerns here at our Corporate Office. A private message can be sent to us by choosing the blue “Private Message” button next to my name at the bottom. Thank you for bringing this to our attention, we look forward to hearing from you.

 

Respectfully,  

Mariah|Social Media Specialist | Best Buy® Corporate
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