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Posts: 1
Registered: ‎01-18-2021

Recent horrible customer service

Hi all,
I have been a best customer for about 21 years and have been elite status in some form over the years. I feel that the in store experience in the New York has been sub par. Does everyone share the same bad sales/customer service in your respective BB location?
Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Recent horrible customer service

Hey, Toolbox875,


Thank you for reaching out to us about your recent experience with some of our stores in the New York area. I love hearing that you've been a customer for 21 years, and we appreciate that business! That is no small amount of time, and we appreciate the dedication of choosing Best Buy for your tech needs.


I am very sad to hear that some recent experiences have been sub par, and I'd like to hear more about this.  Do you mind sharing some details about what occurred? I would be happy to formally document any feedback you may have, please just send us a private message with your full name and email or phone number, and I can do so. 



Meg|Social Media Specialist | Best Buy® Corporate
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