01-18-2021 03:06 PM
01-25-2021 06:42 PM
Thank you for reaching out to us about your recent experience with some of our stores in the New York area. I love hearing that you've been a customer for 21 years, and we appreciate that business! That is no small amount of time, and we appreciate the dedication of choosing Best Buy for your tech needs.
I am very sad to hear that some recent experiences have been sub par, and I'd like to hear more about this. Do you mind sharing some details about what occurred? I would be happy to formally document any feedback you may have, please just send us a private message with your full name and email or phone number, and I can do so.