12-24-2021 12:13 PM
01-03-2022 12:15 PM
Thank you for checking in with us. With the increased number of customers seeking support, we’ve been a bit behind in our response time. Your patience has been greatly appreciated.
If your original order was unexpectedly cancelled, it would be surprising to still receive the merchandise. It sounds like you did the right thing by visiting your local Best Buy store. You mentioned they assisted with a new transaction, and the serial number for the device is associated with that purchase, which is the outcome we would have wanted. Considering the original order was cancelled, and a new transaction was processed, there should be no cause for concern. While there would not likely be a way to link these transactions, I’d be happy to review them for you, if that would be of any help.
To proceed, I would just need you to please send me a Private Message. To get started, simply select the darker blue icon, which is located across from my signature.