01-13-2021 11:32 AM
01-16-2021 02:54 PM
Thank you for taking the time to reach out to us here at our community forums. Getting a new TV should be an exciting event, so I can imagine your surprise for this to see damage when getting this installed. I would be happy to help explore what options may be available to help.
Can you please clarify how you received this TV? As nckhammond mentioned, if Best Buy delivered this TV you could schedule a return or exchange appointment so you wouldn't have to transport this TV. Generally, open-box products are unique so it would not be possible to exchange this TV for the exact model. You could apply the balance from this purchase towards a different TV or have a refund processed. You can learn more in our Return & Exchange Promise.
I hope I was able to clarify this process for you. Please don't hesitate to let me know if you have more questions I can help with!