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Receipt and Order Summary Copies

For Online Purchases

To find a receipt for completed orders, you can get a copy of your receipt online:


• Sign in to see your orders & purchases.
• Select your order.
• Select "Print Receipt."


If you checked out as a guest or if you don’t know your login information, you can still check your order status and print a receipt online. You'll need to provide your order number, last name and phone number. Be sure to use your complete order number, including the BBY01- or BBYTX- prefix, and refrain from using punctuation when inputting the phone number.

Forum Moderators are unable to provide copies of online receipts or order summaries.




For In-Store Purchases


To get a receipt for a purchase you made in a Best Buy store, visit the Customer Service counter at the store most convenient to you. If you paid by credit card, bring the credit card you used for the purchase and your ID. If you are a My Best Buy member, your receipt can be looked up by the phone number, email address, or My Best Buy Member number. Receipt copies can also be sent via email by calling (888) 237-8289. We may be unable to provide receipts for purchases made more than two years ago, or for purchases paid for using cash or check.

If the above steps did not work for you, please send one Moderator a private message for assistance. Moderators will have usernames that end in -BBY. Please be aware that we are experiencing a high contact volume, and it may take an extended period of time to receive a response. Please do not send in any credit or debit card numbers or bank account information. If a receipt copy can be located, it will be provided to you via email. In your message, please include all the following information:


• Your full name
• Your email address
• Your phone number
• The exact total of your purchase in U.S. dollars including tax
• The exact location that you visited
• The exact date of your visit
• The items that were purchased



Fey|Social Media Specialist | Best Buy® Corporate
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