I'm having same problem with the same product. I bought mine online on Nov. 23rd. The reason I purchased it online is because our nearest Best Buy is a four hour round trip. It seems to me they didn't activate ANY of these. My two options are to wait 96hr. to see if they can give me another key code or to make the 4 hr trip. I spent $904.00 that day. Also I'm on a deadline and need this to work today. NEVER WILL I BUY OR RECCOMEND BEST BUY . Ps. It took 3 hrs and calling Best Buy Geek squad 3 times and microsoft directly once to get this information and still nothing is being resolved. When people buy online they should make sure the products are activated. Their customer service is awful.