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Registered: ‎12-06-2019

Re: off-brand ink cartridge in a SEALED HP ink box

I had the same issue with the HP yellow being fraudulant but I purchased from a Best Buy in Concord, NC..  Will be attempting to return it tonight.

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Registered: ‎07-23-2018

Re: off-brand ink cartridge in a SEALED HP ink box

Hey there, BenjaminLorentzen,

 

Thanks for taking the time to connect with us on our forums! I totally understand how concerning it could be to get a product different than what you were expecting.

 

We're glad to hear that you are already planning to visit one of our stores, as the store leadership team there would be be best suited to assessing this and potentially assisting via our Return & Exchange Promise

 

If there is anything we can assist with after you visit our store, please don't hesitate to let us know! 

Austin|Social Media Specialist | Best Buy® Corporate
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