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Posts: 1
Registered: ‎10-24-2019

Re: iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max FAQ

Why is it when you go into a Best Buy location and you order an item it never comes when it states it will. I purchased an iPhone 11 256gb in Purple on October 11,2019. I was told it would be in the next week. Come to find out, it was back ordered when I ordered my item, but was never told it was on backorder. I have spoke with my stores in my location and they state they aren't getting any in there shipment. I've spoke with customer service multiple times and they each state a different date when my item will be in the store. I am so sick and tired of this company telling people different dates of when there item(s) will be in to pick up. Or I am told to just cancel my order and resubmitt my order which is completely stupid. So, 14 days later still have yet to have when my item will be in store and still being lied to about not knowing if there is any in the warehouse. I will NEVER do business with Best Buy again.

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Registered: ‎10-03-2017

Re: iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max FAQ

Hello there, megandukarski!

 

Welcome to our community! There's nothing more disappointing than having an order delayed and having trouble trying to get more information about that delay. While it sounds like we may not have a accurate estimate to provide you currently, judging from your post, we would be happy to take a peak at this and see what information we may be able to find out for you! 

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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