Best Buy Store Purchase

[jonathanposey]

This is really, really terrible. I've been calling Best Buy stores across the country and NO ONE answers the phone. Even worse you get this message that says "we are no longer answering the phones." Is this the end of Best Buy that they can't afford to have employees answering the phone anymore? Very frustrating. I do not want to talk to someone in a call center. I want to talk to an actual live human being IN my local store. 

[nckhammond]

They have been making what appear to be a bunch of poor choices lately. Ether they hired executives from sears and radio shack and are making the same mistakes, or they are doing it on purpose to make themselves look more profitable so they can sell out to an investment group or somthing.

[AndrewB-BBY Social Media Specialist]

Good morning, jonathanposey,

Thank you for reaching out to us here on our community forums. We strive to provide expert service no matter how you get in touch with us so it's disappointing to hear that you haven't been able to get assistance from our phone agents. I appreciate you taking the time to provide your feedback about our phone system.

While our phone agents should be able to help with most questions, you can also reach out to stores directly via email. You can find these email addresses using our store locator tool. Is there anything that I can assist you with? Please let me know, I would be glad to help as much as I can.