11-08-2021 12:05 PM
I have confirmed with both the Best Buy Business team as well as Verizon Business Support that Best Buy is unable to activate phones for upgrades or new lines on a Verizon Business account. I was also told both Best Buy Business as well as a Best Buy Mobile team member at a store that they are unable to sell me a carrier locked phone without activation in store that day. This means that even if Best Buy has the phone I want in stock, locked to the carrier I have, I am unable to purchase that phone. This is an extremely frusterating policy since I am looking for a product that is out of stock most places, but Best Buy has the exact phone and carrier that I am looking for, I have driven over 30 mins away to a store that has stock, and I am unable to purchase.
11-09-2021 12:29 PM
Good afternoon, ADrinkInMyHand,
Thank you for taking the time to reach out to us here on our community forums and letting us know about your experience purchasing this phone. Getting a new phone should be a fun event and I can understand your frustration to hear that we are unable to active this phone on your business plan. I appreciate you providing your feedback and would be glad to provide some more information on how to get assistance moving forward.
As you mentioned, there are some workarounds for purchasing a phone with a business plan. Generally, this would be un unlocked phone that you could then activate with your carrier. Due to system limitations, a product that is already locked to another carrier can not be converted to an unlocked phone.
While I understand that it isn't the desired outcome to this situation, I would recommend keeping an eye on our website for updates on this phone's availability. Please let me know if you have any other questions, I'm happy to help as much as I can!
|AndrewB|Social Media Specialist | Best Buy® Corporate|
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11-12-2021 02:44 PM
Thanks for your response. I work in IT Systems Integration so I understand why it is difficult to integrate your purchasing system with verizon's business account activatioin, since this is surely only a small portion of your verizon activations.
The one policy that I dont understand is the inability to sell a Verizon locked phone without activating the phone immediately in store. According to Verizon Business, this has been common in the past.
11-12-2021 05:10 PM
"this has been common in the past"
Clairifying that I meant "common with Best Buy in the past"