08-03-2019 05:10 PM
08-06-2019 11:58 AM
Hi there, Senstar90,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us.
Getting a new camera lens should be an exciting time, and I can certainly understand wanting the lens to meet all your expectations. We're sad to hear that the item is not functioning to the best of it's abilities.
Under our Return & Exchange Promise, opened cameras and lenses would typically have a restocking fee. With that being said, I'd love to take a look and see if we may be able to assist and take a look at different options we may have available at this time. To do so, please send me a private message by clicking that option below in my signature. Please include your full name, phone number, email address, and the Customer Service PIN associated with this purchase. I look forward to hearing from you!