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Posts: 1
Registered: ‎12-05-2019

Re: They gave me a wrong iPhone 11

I’m In The Same Boat.
Made A Purchase Of The iPhone 11 And The iPhone 11 Pro Full Price And Paid In Full(Best Buy Card), The Phones Where Purchased For My Brother And His Wife Anniversary A Month After The Purchase, Where I Presented The Phones As Gifts And They Inserted Their T-Mobile SIM Cards It Didn’t Worked, They Pass Activation Mode, We Went To Apple And Where Told To Go Back Where They Were Purchased, The Next Day We Went To The Best Buy I Got Them From, But It Was Just A Waste Of Time, The Next Day We Went To Another Best Buy(a closer one), But Again It Was Just Another Waste Of Time.
It’s Been 3 Months And Besides Just Collecting Dust They Still Are Locked And Can’t Return Them Nor Replaced Them Cause It’s Past The 14 Days.
$1,816.86 For 2 Bricks, Way To Go Best Buy 👎🏼
Never Again Will Buy Am iPhone From Best Buy 😡
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Posts: 301
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Registered: ‎02-08-2019

Re: They gave me a wrong iPhone 11

Hello, Celeb401,

Welcome to our community, and thank you for bringing this to our attention. We never intend for any orders to go this way, and we are sad to hear that there was some issues with those iPhones. I'd be more than happy to see if I may be able to assist with this. To do so, can you please send me a private message that includes your full name, phone number, email address, and either the order number or Customer Service PIN located near the bottom of your receipt? You can send a secure message by selecting the blue button below in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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