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Posts: 1
Registered: ‎09-10-2020

Re: Terrible customer service

this company has got the worst customer service of any out there; been trying to return a phone all week; they say I have to go in store to do it; will not arrange for someone to pick it up outside; then they say they are doing everything they can to prevent the spread of covid


Posts: 798
Topics: 55
Kudos: 63
Solutions: 31
Registered: ‎07-23-2018

Re: Terrible customer service

Hello, JackA.Bernard,


We take feedback from our customers very seriously, and we appreciate you taking the time to reach out about this. Our goal is to make the return and exchange process easy, all while doing what we can to protect our customers and teams during this health crisis. Our teams should be operating within the realm of our Return & Exchange Promise. Based on your description, it sounds like you’re in need of further support. We’d love the chance to learn more about this purchase, and offer any assistance we’re able.


To proceed, please connect with our team by sending a Private Message. For verification purposes, please be sure to include your full name, email address, and telephone number. To get started, simply select the blue box below, which is located to the right of my signature.



Sarah|Social Media Specialist | Best Buy® Corporate
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