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Registered: ‎05-08-2021
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Re: TCL 365-DAY RETURN PERIOD

I bought the 75 inch version of this TV.  I normally put boxes in my attic during the return period but this will not fit through the attic door.  Does the TV have to be returned(if needed) in the original box?

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Registered: ‎08-21-2017

Re: TCL 365-DAY RETURN PERIOD

Welcome, outbackpaul,

 

Thank you for taking the time to reach out to us here on our community forums. I recently got a 75 inch TV myself and know that it would be very difficult holding on to the box for a long time due to the size. I would be glad to provide some more details on our Return & Exchange Promise and what is needed to process this.

 

While the box can make it a bit more convenient to get a return or exchange started, it's not required that this be included. With that said, I would recommend holding on to all the included accessories as there may be a nonrefundable deduction is some parts are misssing.

 

I hope I was able to answer your questions! Please let me know if I can help out with anything else.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-08-2021

Re: TCL 365-DAY RETURN PERIOD

Thank you Andrew. That answered my question.
Posts: 6,531
Topics: 226
Kudos: 523
Solutions: 332
Registered: ‎08-21-2017

Re: TCL 365-DAY RETURN PERIOD

Great, outbackpaul!

 

I'm glad to hear that. Please let us know if we can ever be of assistance in the future!

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!