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Posts: 2
Registered: ‎09-30-2019
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Re: Staff manners and Store Exit/Receipt Policy

[ Edited ]

I purchased a phone at Skokie, IL store yesterday and a girl at counter was pretty rude and ignorant. I was in a hurry, I told her so, but she was chatting with other staff for every two minutes intentionally ignoring me and showing me that she’s unwilling to help. Her answers to my questions were not helpful at all. I completely felt ignored and even wanted to return the product (but didn’t want to go to another store to purchase it). But when I think about it now, I wish I returned it and complained about her at the store right away.

Unfortunately, I didn’t ask her name, but I can found out re-visiting the store if my complaint is addressed properly and I receive feedback about it.

 

This was not my first time seeing rude staff at this Best Buy branch and I don’t want this happen to other customers too. So I hope I can be contacted back about this matter: My email is {removed per forum guidelines}

Posts: 562
Topics: 22
Kudos: 175
Solutions: 37
Registered: ‎11-30-2015

Re: Staff manners and Store Exit/Receipt Policy

Greetings, hbatjargal,

 

Welcome to the Best Buy Support Forums. Thanks for making your very first post with us.

We always hope that our associates to be engaged with our customers and to treat them with kindness and respect. I'm sorry to hear you were left feeling differently after your recent visit to our Skokie location. I would be happy to ensure that your feedback is relayed to the management team at the store, and that your comments are recorded, here at the Corporate Office. If that is something you would be interested in, please send me a Private Message with the following information:

  • Full name
  • Email address
  • Phone number
  • Exact date and approximate time of your visit

You can find a link to send a Private Message in my signature. Alternatively, you can connect with the store's management team via email using the link provided on this page. Please keep in mind that we may be unable to share any internal communications or details on actions taken with any of the associates involved with you.

You had mentioned that you had questions that went unanswered during your store visit. Are there any questions that we might be able to help answer for you, here on the forums?

 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-30-2019

Re: Staff manners and Store Exit/Receipt Policy

Thank you for your response. I sent the details about my visit to you via private message.