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New Member
Posts: 1
Registered: ‎04-17-2021

Re: Someone Else Picked Up My Order When I'm NOT Even Went to Best Buy!

I never thought I have to create a Best Buy profile just to resolve this issue.

I'm the person who has the billing information for this item.

I don't think it is the right thing for someone to pick up order without checking any ID.

 

My son was sicked yesterday and I did not go to any Best Buy locations.

How can assoicate picked up item? If I don't get item back or refund the order, I will have to file chargeback with the bank.

Posts: 6,089
Topics: 212
Kudos: 393
Solutions: 305
Registered: ‎08-21-2017

Re: Someone Else Picked Up My Order When I'm NOT Even Went to Best Buy!

Good afternoon, Kee_Phannee,

 

Welcome to our community forums and thank you for reaching out regarding this order. I would be glad to take a closer look into this to see how I may be able to best assist you. 

 

Based on your message it doesn't sound like you've been able to get in touch with your local Best Buy, is that correct? I would be happy to reach out to them on your behalf.

 

I'll need a bit more information in order to do so. Can you please send me a private message with your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎05-19-2021

Re: Someone Else Picked Up My Order When I'm NOT Even Went to Best Buy!

Although this issue may be resolved, nobody reading this thread would know.

 

Could you please explain why there are so many threads about the same issue? There should really be a stickied thread about curbside pickup procedure (how employees release orders to people, what kind of verification is used to prove it was delivered to the right person, that the customer isn't lying about stolen packages, etc.)