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Posts: 1
Registered: ‎04-17-2021

Re: Someone Else Picked Up My Order When I'm NOT Even Went to Best Buy!

I never thought I have to create a Best Buy profile just to resolve this issue.

I'm the person who has the billing information for this item.

I don't think it is the right thing for someone to pick up order without checking any ID.

 

My son was sicked yesterday and I did not go to any Best Buy locations.

How can assoicate picked up item? If I don't get item back or refund the order, I will have to file chargeback with the bank.

Posts: 5,910
Topics: 200
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Solutions: 292
Registered: ‎08-21-2017

Re: Someone Else Picked Up My Order When I'm NOT Even Went to Best Buy!

Good afternoon, Kee_Phannee,

 

Welcome to our community forums and thank you for reaching out regarding this order. I would be glad to take a closer look into this to see how I may be able to best assist you. 

 

Based on your message it doesn't sound like you've been able to get in touch with your local Best Buy, is that correct? I would be happy to reach out to them on your behalf.

 

I'll need a bit more information in order to do so. Can you please send me a private message with your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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