Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎03-19-2019

Re: Serial number did not match

Wow. Just wow. I just had this very thing happen today. I bought a pair of Bose Sleepbuds and tried to return them and was told the numbers on the item and packaging did not match so they could not issue a refund. All they could suggest was to call the manufacturer, which I felt should have have been their job as part of good customer service...Anyway, I left the store feeling like a common thief and promptly called Bose, who then sent me an email proving that there could be up to 4 different serial numbers in one package. I plan to return to the store and try again...we'll see. Hopefully I'm not out $200.

Highlighted
Posts: 102
Topics: 5
Kudos: 7
Solutions: 7
Registered: ‎12-28-2015

Re: Serial number did not match

Hello, dkdkyal,

 

Thank you for joining our forums and community!

 

We understand that items may not always be a perfect fit for our customers. We certainly want our stores to provide an easy and hassle-free experience when returning their items. It isn’t our intention for our customers to feel this way when visiting our store.

 

During your visit, did you have a chance to speak with a store manager?

 

Regards,

Ken|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎03-19-2019

Re: Serial number did not match

Yes, he told me the same thing the sales person did, plus to call Bose. He did not offer any other type of assistance.

Highlighted
Posts: 102
Topics: 5
Kudos: 7
Solutions: 7
Registered: ‎12-28-2015

Re: Serial number did not match

dkdyal,

 

I am happy to reach out to our store leadership team on your behalf. Could you please send me a Private message with your full name, e-mail, and phone number?

 

You can send me a message by clicking the blue button that says, “Private Message” in my signature.

 

Regards,

 

Ken|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎03-19-2019

Re: Serial number did not match

Just sent it. Thank you.

Highlighted
New Member
Posts: 1
Registered: ‎12-10-2019

Re: Serial number did not match

Did best buy actually do anything about it?