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Posts: 9
Registered: ‎02-08-2019

Re: Samsung Galaxy S10 Preorder

I had a similar issue with my Best Buy S10+ preorder and I even made my pre-order in store a week before release. Instead of the $400 credit I was supposed to receive for my S8+ trade in as a Sprint customer, I only received $300 because Best Buy couldnt get their system to add the promotion. The BB staff tried their hardest to get it to work, even calling their "bridge line" for support, but they just kept getting hung up on. After 5+ hours of waiting, I ended up trading for the $300 value since it was clear nothing was going to happen, but I will never again preorder a phone through Best Buy. That was a horrible experience.

Looks like Best Buy would screw over customers no matter whether your online or in-store...