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New Member
Posts: 2
Registered: ‎08-26-2019

Re: Return with no receipt.

store MANGER.....


Why was i told i could not reurn an item which i was not happy with and exchange for another item without a reciept, because my phone number did not have an accouint??

Valued Contributor
Posts: 2,350
Registered: ‎02-07-2011

Re: Return with no receipt.

I'm guessing they were hoping to use your rewards account to look up the receipt...
New Member
Posts: 2
Registered: ‎08-26-2019

Re: Return with no receipt.

yes....and i do not have one...and was denied the exchange


Best Buy Employee
Posts: 2,330
Registered: ‎01-09-2015

Re: Return with no receipt.

As noted in the returns promise, a valid receipt is required for all returns. We have a number of ways to assist you in locating a copy of your receipt should you misplace it. As nckhammond mentioned, using the information requested is one of those methods. If a receipt is not located, items are typically not eligible for return.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 4,805
Topics: 50
Kudos: 490
Solutions: 293
Registered: ‎11-29-2016

Re: Return with no receipt.

Welcome to our forums, MichaelVanZandt,


While it looks like a few of our trusty super users have provided some great insights here, I’ll be happy to offer some additional assistance.


As jdogg836 has mentioned, reimbursements on returns lacking proof of purchase may be denied or limited.  This is outlined in the terms and conditions of our Return & Exchange Promise, which you’ll be able to find here


With that said, we may be able to locate your receipt for you, and provide you a copy, given some additional information from you.  As nckhammond has alluded to, one way to find this would be through your My Best Buy account, but if you don’t have one, I may be able to locate receipt with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • What product(s) are/were purchased
  • The rough total amount spent on the receipt, including tax
  • Date of purchase
  • Store location


This should be enough information for me to begin my research, and hopefully locate the receipt you need.  As you can imagine, we’ll want to keep most of this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature, to send me this information privately.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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