03-25-2019 12:21 PM
03-25-2019 01:06 PM
Thank you for choosing Best Buy for your recent cell phone purchases. Getting a new phone is very exciting purchase. I’m sorry hear that you had few exchanges trying to find the correct fit. I’d be happy to see how we might be of assistance in reviewing your concerns further.
Our Return & Exchange Promise shares cell phones and devices that can be activated would only have a 14 day return window. Sometimes carriers may have other limitations in place if your phone is under contract of what options may be available in terms of a return or exchange. Usually, day one would be considered the date the item enters into your possession. Can you please share if your return was attempted to be processed through the register then you were advised you were unable to make your return? Or did the individual just review your purchase receipt? I’ve sent you a private message to gather some additional information. You’re welcome to check your private messages by ensuring you’re logged into forum profile and selecting the orange envelope in the top right-hand corner.