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Posts: 1
Registered: ‎01-10-2019

Re: Return Denied !?

I received a warning today on exchanging an unopened item for a more expensive one. According to my status in rewards I have 30 days on any item except a few. If you are going to suddenly start denying support of customers returns and especially let Geek Squad returns count against you I will no longer be a customer. Amazon wouldn't do that to us. I guess you do pay severely for convenience. At this point we will be canceling accounts and not purchasing from you any longer.

Posts: 457
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Registered: ‎11-30-2015

Re: Return Denied !?

[ Edited ]

Hello KrisKeele,

Welcome to the Best Buy Fourms! Thank you for writing in about this. I can confirm that we've received your Private Message in regards to this, and we'll be happy to continue to work with you, there.

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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