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Posts: 1
Registered: ‎07-12-2018

Re: Return Denied



I too have run into the same problem.    In my case, because, I work for a non-profit (and am tax-exempt), items get "returned" by staff so that they can adjust the sales tax.


As per the advice given to me by a manager at Best Buy the solution to this is to create a new Best Buy account profile (as the return activity is tracked via email).   I suppose using a different credit card could help.


Given that a work-around is trivial, it seems this system just serves to frustrate customers.


Thank you.




Posts: 4,431
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Registered: ‎12-23-2016

Re: Return Denied

Hello Surya,


Welcome to the Best Buy Community forums, and thank you for reaching out about this.


We never want to frustrate our customers, and I apologize if you were frustrated by this on your recent visit to our store. Thank you so much for taking the time to share your experience with us. We really value feedback like yours. I cannot promise any specific changes based on this, but I assure you we are always listening to our customers.


If there’s anything else I can help you out with, or if you have any other questions, please let me know.



Kyle R|Social Media Specialist | Best Buy® Corporate
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