12-08-2019 12:43 PM
12-08-2019 02:14 PM
12-08-2019 02:19 PM
Hi there, kldbv982!
Thanks for posting with us on the Best Buy Support Forums. I understand that you have some concerns regarding the method in which we refund our customers for their purchases. Our Return & Exchange Promise calls out that in most cases, we will reimburse you for returned items in the same way you paid for them. If you paid for a purchase with your debit card, that is how you would be refunded as well. This process has been this way for quite some time now, and while I understand your interest in getting back cash immediately for a return from a purchase made with a debit card, we are not able to provide a cash refund for these types of purchases, and the refund would need to be processed back to the debit card that was used for the purchase.
This being said, we really appreciate you taking the time to provide us with your feedback, and hope that you will consider allowing us the chance to make it up to you in the future.