02-02-2021 11:22 AM
Hi there, Chrisbenoit,
Welcome to our Best Buy forum community! While I wish the circumstances were happier, I appreciate you taking the time to create an account to share this with us.
Checks can take up to 15-business days to arrive, so it makes me sad to hear you were given the expectation that it could show up in 10. I know that waiting on a check to arrive is less than ideal, but I can imagine it's even less fun when the timeframe you were quoted has passed and you're still not seeing your funds. That would leave me feeling concerned as well, so I'm glad you reached out!
Our goal is to provide the best shopping experience around; we know an important part of that is providing accurate information the first time around. That's why I'm hurt to learn that wasn't the case here, and it caused you to be worried when the check hadn't arrived after 10-days. However, I'm glad I could step in and share the correct expectation for when you'll see those funds.
That said, I see that you sent us a Private Message with more info. I'll check that out now and respond there shortly so we can look into this further!