11-24-2022 06:33 AM
This happened to me yesterday. Bought a NEW Sony A7SIII from bestbuy.com and recieved a USED Sony A7III in a clearly opened A7SIII box. Nobody seems to be able to figure out my issue.
I sure as heck am not eating the $2000 price difference because somebody decided to send me a used item. This is ridiculous that nobody has been able to help me get a refund or get the correct camera body to me.
11-24-2022 05:29 PM
Welcome to the Best Buy Forums! We appreciate you reaching out to us here, though I'm concerned to hear about this situation. I certainly know it's never fun to receive a product that isn't in the condition you're expecting, or paid for. I'd be happy to take a look into this to see what we can figure out. To get started, can you send me a private message with your full name, email address, and phone number?