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New Member
Posts: 2
Registered: ‎11-24-2022

Re: Received my order with the wrong item in the right packaging

This happened to me yesterday. Bought a NEW Sony A7SIII from bestbuy.com and recieved a USED Sony A7III in a clearly opened A7SIII box. Nobody seems to be able to figure out my issue. 

 

I sure as heck am not eating the $2000 price difference because somebody decided to send me a used item. This is ridiculous that nobody has been able to help me get a refund or get the correct camera body to me. 

Social Media Specialist
Posts: 67
Registered: ‎05-07-2019

Re: Received my order with the wrong item in the right packaging

Hi dcunningham12,

 

Welcome to the Best Buy Forums! We appreciate you reaching out to us here, though I'm concerned to hear about this situation. I certainly know it's never fun to receive a product that isn't in the condition you're expecting, or paid for. I'd be happy to take a look into this to see what we can figure out. To get started, can you send me a private message with your full name, email address, and phone number?

 

Best Regards,

Caleb|Social Media Specialist | Best Buy® Corporate
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