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Posts: 1
Registered: ‎02-01-2020
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Re: Receipt email Scam

I have just experienced a similar issue today. I have received 3 emails - one receipt and ane order, and a welcome email to My Best Buy. The receipt references store #154 in Sterling, VA. And the name and address used for the order is in Sterling, VA.

I have not had any recent activity with Best Buy, and certainly not one several states away.

My phone contact with Best Buy Customer Support was not helpful, and, in retrospect, am concerned that this was not the correct number.

Is this a known scam? Also, is there any way to verify that this email activity was triggered by actual Best Buy transactions, or not?
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Registered: ‎01-03-2013

Re: Receipt email Scam

Hi there, C_x, 

 

Welcome to the forum, and thank you for connecting with us regarding your experience receiving emails regarding purchases and a My Best Buy membership that do no belong to you! I can definitely understand how this may raise some red flags, and would have me seeking answers as well. Our customers' privacy is of the utmost concern to us, so we take any such report seriously. 

Based on the information you have shared thus far, it sounds like this would merely be an email issue. While I will need to do some further digging, my initial suspicions are that another customer with a similar email address to you may have entered their information incorrectly, mistakenly entering yours. Though it is not less frustrating, such an error indicates no malicious intent, which can quell a lot of concerns. 

 

I would be delighted to take a closer look at things with you, so please see that I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.

 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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