Best Buy Store Purchase

[Runningtindera]

Had a somewhat similar experience . I bought a phone from Best Buy at Lexington March 2018. Phone was paid off and we decided to switch to mint mobile from Verizon . My husband phone had no issues but my iPhone 8plus can’t be activated because we later found out sprint reported it as lost/stolen on March 2019. It’s the oddest thing since our service was Verizon and not sprint. My husband goes to Best Buy to ask if they can help us and he was turned away without even being given the opportunity to show documentation that our phone was paid on time and we had a contract with Verizon .
I’m starting to wonder if Best Buy sold us a used or worse stolen iPhone to begin with. Now I got a 900 phone I can’t use and sprint is telling us to go to Best Buy to ask for help but Best Buy is directing us to call sprint.

[SeanM-BBY Social Media Specialist]

Good afternoon, Runningtindera,

Welcome to our forums, and thank you for sharing your experience with us.  From what you’ve described, this certainly would be a frustrating experience, and I can’t say I blame you for your disappointment.

It sounds like your phone was reported stolen a year after you purchased it from us.  As such, we’ll be unable to assist in getting it activated, and I recommend connecting with the carrier for any additional assistance.

Respectfully,

[Runningtindera]

I knew best buy is gonna say that. It gets better . Sprint told us someone from the branch tried to activate the phone at that branch. Which carrier should I call? Sprint who Isn’t my provider ? Or Verizon who had nothing to do with this ? I never reported the phone as lost nor stolen . I was paying it religiously for 2 years. For all I know u go us sold me a used or stolen unit.