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Posts: 1
Registered: ‎10-23-2019

Re: Open box Return Policy

What if it's a price match of the same item?  Meaning another store is selling the same or similar item NEW at the same price "deal" that I bought the busted open-box/refurbished brick for?  


Would that be an issue?  Because I could easily just have the $ refunded and take my business someplace that isn't trying to sell me their shrinkage at retail.  That junk should all be at cost +10%.  I can't stand how shady BB open-box really is.  It's like a car dealership.  You just walk away with a purchase feeling grimy and used.




Posts: 279
Topics: 12
Kudos: 49
Solutions: 18
Registered: ‎02-08-2019

Re: Open box Return Policy

Hey, JebBirkhimer,


Thanks for reaching out. I'd like to look into this more. Can you send me a private message with your full name, email, phone number, and a link to the product New and Open Box that you're referring to? We do price match our own prices, as you can read more about here, but that only covers new items, not open box. I'd be interested in looking into this further, though, and see what we may be able to do. 




Meg|Social Media Specialist | Best Buy® Corporate
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