03-23-2019 10:08 PM
Exact same issue for me. Damaged Samsung in the box, the store would not refund or exchange because I was outside of the 15 day return window. It should NOT be on the customer to work with the manufacturer to make this right. I bought the TV from BestBuy. BestBuy should make it right. They didn't.
03-24-2019 01:01 PM
Hi there TheDIG,
Welcome to the Best Buy Support Forums!
Opening a new TV only to find out that it is damaged is never fun, and I know I too would be disappointed if something like this were to happen to myself. I can see that our team has spoken with Molly on Facebook already regarding this experience, and we would need to reiterate our response to your concerns. In a case like this, we would need to recommend that you either reach out to Geek Squad or Samsung directly in order to look into any possible options of repairing your TV. I do apologize but we would not be able to offer an exception or alternative option in this case.
If you have any other questions or concerns that we could assist with, please let us know!
03-24-2019 02:04 PM
Hello again TheDIG,
I hope you don't mind me jumping in to speak with you, as I've been in touch with your family member on our Facebook page. I would like to further discuss this via private message, so please keep an eye on your inbox in the top right corner of the page.