02-19-2020 08:16 AM
02-19-2020 09:07 AM
Thank you for taking the time to visit us here on our community forums. As someone who relies on a laptop for school work I know how important it is to have a working computer. I would be glad to give you some more details on what options may be available moving forward.
We are unable to provide assistance with purchases made in Mexico. I would recommend getting in touch with Best Buy Mexico support. There are several ways to do so including the Best Buy Mexico contact page, Best Buy Mexico's Twitter support, or Best Buy Mexico's Facebook.
If you're back in the United States, the Geek Squad also has repair options available. You can get some more details here or schedule an in-store reservation to get an estimate on repairing this laptop. Please let us know if you have any other questions that we can help out with!