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Posts: 1
Registered: ‎02-19-2020


I bought an HP Laptop in Best Buy in Guadalajara Mexico and after one month it stopped working, I took it to Best Buy in Plaza Galerias, same place I bought it in December 2018. The technician took it for inspection and after a week the report indicated the laptop was damaged due to salt water! I kept it in my office the entire time, notice that Guadalajara does not have a beach and the laptop was never closed to water! That was ridiculous, their answer was that I should’ve bought the insurance! and that they could not do more. I took it directly to HP and was told that the laptop was damaged and some original pieces were replaced. I have heard from many people these type of situations are not unusual in this location, I asked to talk to the store manager and he/she was never available. I am so disappointed (and beyond upset) for this situation, I live in the US and I have always received an excellent service from Best Buy reason why I decided to purchase the laptop there but apparently the service is not the same in this location. Is there anything at all I can do? Thank you
Posts: 5,328
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Registered: ‎08-21-2017


Hello, Karla71,


Thank you for taking the time to visit us here on our community forums. As someone who relies on a laptop for school work I know how important it is to have a working computer. I would be glad to give you some more details on what options may be available moving forward.


We are unable to provide assistance with purchases made in Mexico. I would recommend getting in touch with Best Buy Mexico support. There are several ways to do so including the Best Buy Mexico contact pageBest Buy Mexico's Twitter support, or Best Buy Mexico's Facebook.


If you're back in the United States, the Geek Squad also has repair options available. You can get some more details here or schedule an in-store reservation to get an estimate on repairing this laptop. Please let us know if you have any other questions that we can help out with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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