01-03-2022 01:18 PM
Best Buy is refusing to so much as open a claim with my missing package too. They didn't even wait to see my evidence, or ask for a copy of my police report, they just refuse to do ANYTHING! They are the ones with a contract with the shipper so they are the only ones who can pursue a claim on my behalf and they are FLAT OUT REFUSING to do anything at all!
01-03-2022 01:26 PM
When these types of reports are received, Best Buy does have a process to conduct a formal internal investigation, which has been done. While I understand the outcome was not what you had hoped, as mentioned, I strongly encourage you to file a report with your local authorities. Best Buy will cooperate with their investigation. Thank you for your cooperation and understanding.
01-11-2022 08:54 AM