Add Product

Search Results:

Reply
New Member
Posts: 5
Registered: ‎12-24-2021

Re: Lost package: "investigation" complete, call police?

Best Buy is refusing to so much as open a claim with my missing package too. They didn't even wait to see my evidence, or ask for a copy of my police report, they just refuse to do ANYTHING! They are the ones with a contract with the shipper so they are the only ones who can pursue a claim on my behalf and they are FLAT OUT REFUSING to do anything at all! 

Posts: 1,015
Topics: 57
Kudos: 132
Solutions: 55
Registered: ‎07-23-2018

Re: Lost package: "investigation" complete, call police?

Hello, jphotopdx,

 

When these types of reports are received, Best Buy does have a process to conduct a formal internal investigation, which has been done. While I understand the outcome was not what you had hoped, as mentioned, I strongly encourage you to file a report with your local authorities. Best Buy will cooperate with their investigation. Thank you for your cooperation and understanding.

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎12-24-2021

Re: Lost package: "investigation" complete, call police?

You didn't even talk to me or take my evidence or consider my side of things or open a claim with fedex - something I cannot do as I am not the one with an agreement/ contract with them to ship the item. As far as I'm concerned, you've done nothing except screw me over