12-13-2019 02:04 PM
Hi there, ameelivingston,
Welcome to our Best Buy forum community! I can understand why you'd want to get that installed, so I'm sad to hear you' can't find that serial number. That said, I'm glad you reached out to us, so we can explore your options at this point.
I see that you sent us a Private Message with more details on the situation. I'll check that out now, and respond there shortly.