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Registered: ‎08-28-2020

Re: Item says delivered, but I never received

[ Edited ]

Hey! I am currently in the same situation. I have tried contacting 1800BestBuy and was on hold for almost an hour. Didn’t get anyone. Then I contacted UPS and was told to look around my neighborhood. After doing that, although it’s not my responsibility. I didn’t come up with anything. Also, this item took so long to even get & I needed it for school that started over a week ago.

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Posts: 1,514
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Registered: ‎11-23-2018

Re: Item says delivered, but I never received

Hi, samariabarnes_, and welcome to our online community!


Thank you for reaching out to us on the forum for support. I hate to hear you haven't received your order, despite what its tracking states. Have you contacted the shipping company regarding this missing delivery?


If you'd like us to take a closer look at this situation, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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